| Problem | Solution |
|---|---|
| The camera does not turn on. |
The zoom ring (ON/OFF switch) is not correctly rotated: Rotate the zoom ring to [OFF] and then rotate the zoom ring again to the point between 28 and 112. The battery is exhausted: Charge the battery or insert a fully-charged spare battery. The battery is inserted incorrectly: Reinsert in the correct orientation. The battery-chamber cover is not latched: Latch the battery-chamber cover. The camera was turned on immediately after having been turned off: Press the shutter button halfway. |
| The battery runs down quickly. |
The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture. There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth. [HIGH PERFORMANCE] is selected for [POWER MANAGEMENT]: Select [POWER SAVE] to reduce the drain on the battery.
[TRACKING] is selected for [AF MODE]: Select a different AF mode [C] is selected for focus mode: Select a different focus mode. The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery. |
| The camera turns off suddenly. |
The zoom ring (ON/OFF switch) is not correctly rotated: Rotate the zoom ring to [OFF] and then rotate the zoom ring again to the point between 28 and 112. The battery is exhausted: Charge the battery or insert a fully-charged spare battery. The camera has entered sleep mode: Press the shutter button halfway. |
| Problem | Solution |
|---|---|
| Menus and displays are not in English. | Select [ENGLISH] for [ ]. |
| Problem | Solution |
|---|---|
| No picture is taken when the shutter button is pressed. |
Memory is full: Insert a new memory card or delete pictures. Memory is not formatted: Format the memory card or internal memory. There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth. The memory card is damaged: Insert a new memory card. The battery is exhausted: Charge the battery or insert a fully-charged spare battery. The camera has turned off automatically: Turn the camera on. The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off. |
| The LCD monitor goes dark after shooting. | The LCD monitor may darken while the flash charges. Wait for the flash to charge. |
| The camera does not focus. |
The subject is close to the camera: Select macro mode. The subject is far away from the camera: Cancel macro mode. The subject is not suited to autofocus: Use focus lock. |
| Macro mode is not available. | Choose a different shooting mode. |
| Intelligent Face Detection is not available. |
Intelligent Face Detection is not available in the current shooting mode: Choose a different shooting mode. |
| No face is detected. |
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions. The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame. The subject’s head is tilted or horizontal: Ask the subject to hold their head straight. The camera is tilted: Keep the camera level. The subject’s face is poorly lit: Shoot in bright light. |
| Wrong subject is selected. | The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face detection off and frame the picture using focus lock. |
| The flash does not fire. |
The flash is not available in the current shooting mode: Choose a different shooting mode. The camera is in super macro or continuous shooting mode: Turn super macro and continuous shooting modes off. The battery is exhausted: Charge the battery or insert a fully-charged spare battery. The camera is in silent mode: Turn silent mode off. The flash is not raised: Raise the flash. |
| Some flash modes are not available. |
The desired flash mode is not available in the current shooting mode: Choose a different shooting mode. The camera is in silent mode: Turn silent mode off. |
| The flash does not fully light the subject. |
The subject is not in range of the flash: Position the subject in range of the flash. The flash window is obstructed: Hold the camera correctly. Fast shutter speed selected: Choose a slower shutter speed. |
| Pictures are blurred. |
The lens is dirty: Clean the lens. The lens is blocked: Keep objects away from the lens.
|
| Pictures are mottled. |
A slow shutter speed is selected at high temperatures: This is normal and does not indicated a malfunction. The camera has been used continuously at high temperatures or a temperature warning is displayed: Turn the camera off and wait for it to cool down. |
| The viewfinder display is not clear. |
Diopter adjustment is not adjusted correctly: Slide the diopter adjustment control up and down until the viewfinder display is in sharp focus. |
| Sounds made by the camera are recorded with movies. |
The focus mode selector is set to [C]. Select a different focus mode. Intelligent Face Detection is on: Turn Intelligent Face Detection off. |
| Problem | Solution |
|---|---|
| Pictures are grainy. | The pictures were taken with a different make or model of camera. |
| Playback zoom unavailable. | The picture has been saved at  , or is from another make or model of camera. |
| No sound in movie playback. |
The camera is in silent mode: Turn silent mode off. Playback volume is too low: Adjust playback volume. The microphone was obstructed: Hold the camera correctly during recording. The speaker is obstructed: Hold the camera correctly during playback. |
| Selected pictures are not deleted. | Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied. |
| File numbering is unexpectedly reset. | The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover. |
| Problem | Solution |
|---|---|
| No picture or sound. |
The camera is not properly connected: Connect the camera properly. Input on the television is set to “TV”: Set input to “HDMI”. The volume on the TV is too low: Adjust the volume. |
| The computer does not recognize the camera. | Be sure the camera and computer are correctly connected. |
| Can not transfer RAW or JPEG files to computer. | Use the bundled software to transfer pictures. |
| Pictures can not be printed. |
The camera is not properly connected: Connect the camera correctly. The printer is off: Turn the printer on. |
| Only one copy is printed/the date is not printed. | The printer is not PictBridge compatible. |
| The camera is unresponsive. |
Temporary camera malfunction: Remove and reinsert the battery. The battery is exhausted: Charge the battery or insert a fully-charged spare battery. |
| The camera does not function as expected. | Remove and reinsert the battery. If the problem persists, contact your FUJIFILM dealer. |
| No sound. | Turn silent mode off. |
.
is selected for shooting mode:
mode to reduce the drain on the battery.
is displayed during shooting and the focus frame is displayed in red:
]
