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Troubleshooting

Consult the table below should you encounter problems using your camera. If you don’t find the solution here, contact your local Fujifilm distributor.

Water in the Camera

Problem Solution
Water in the camera. The battery-chamber cover was not fully closed before the camera was immersed, or was opened under water: Take the camera to a Fujifilm-authorized service technician for repairs. Do not turn the camera on.

Power and Battery

Problem Solution
The camera cannot be turned off by pressing the ON/OFF button or pressing and holding the a button.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The battery is inserted incorrectly: Reinsert in the correct orientation (a Inserting the Battery and a Memory Card).

The battery-chamber cover is not latched: Latch the battery-chamber cover (a Inserting the Battery and a Memory Card).
The battery runs down quickly.

The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.

x TRACKING is selected for FOCUS MODE: Select a different focus mode (a Focus Mode).

S is selected for shooting mode: Select a different mode (a Choosing a Shooting Mode).

The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery.
The camera turns off suddenly. The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).
Charging does not start.

Reinsert the battery in the correct orientation and make sure that the AC power adapter is plugged in (a Charging the Battery).
Charging is slow. Charge the battery at room temperature.
The self-timer lamp blinks and the battery does not charge.

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (a Inserting the Battery and a Memory Card).

The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery. If the battery still fails to charge, contact your Fujifilm dealer (a Accessories from Fujifilm).

The battery is too hot or too cold: Wait for the battery temperature to stabilize (a Charging the Battery).
Problem Solution
Display is not in English. Select ENGLISH for a (a Choosing a Different Language, a).

Shooting

Problem Solution
No picture is taken when the shutter button is pressed.

Memory is full: Insert a new memory card or delete pictures (a Inserting the Battery and a Memory Card, ERASE).

Memory is not formatted: Format the memory card or internal memory (a FORMAT).

There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.

The memory card is damaged:Insert a new memory card (a Inserting the Battery and a Memory Card).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The camera has turned off automatically: Turn the camera on (a Turning the Camera On and Off).
Mottling (“noise”) appears in the monitor when the shutter button is pressed halfway. Gain is increased to aid composition when the subject is poorly lit, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus. The subject is not suited to autofocus: Use focus lock (a Focus/Exposure Lock).
No face is detected.

The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (a FACE/EYE DETECTION SETTING).

The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame (a FACE/EYE DETECTION SETTING).

The subject’s head is tilted or horizontal: Ask the subject to hold their head straight (a FACE/EYE DETECTION SETTING).

The camera is tilted: Keep the camera level.

The subject’s face is poorly lit: Shoot in bright light.
Wrong subject is selected. The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face detection off and frame the picture using focus lock (a Focus/Exposure Lock).
Movie recording and 4K burst are unavailable. The memory card write speed is too slow: Use a memory card with a UHS speed class of 3 or better (a Compatible Memory Cards, Recording Movies, 4K BURST).
The flash does not fire.

The flash is disabled: Adjust settings (a Using the Flash).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The camera is in continuous mode: Select single frame mode (a Continuous Shooting (Burst Mode)).

OFF is selected for SOUND & FLASH: Select ON (a SOUND & FLASH).
Some flash modes are not available. OFF is selected for SOUND & FLASH: Select ON (a SOUND & FLASH).
The flash does not fully light the subject.

The subject is not in range of the flash: Position the subject in range of the flash.

The flash window is obstructed: Hold the camera correctly.
Pictures are blurred.

The protective glass covering the lens is dirty: Clean the glass.

The protective glass covering the lens is blocked: Keep objects away from the lens (a Taking Photographs).

s is displayed during shooting and the focus frame is displayed in red: Check focus before shooting (a Taking Photographs).

k is displayed during shooting: Use the flash or a tripod (a Using the Flash).
Pictures are mottled.

Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction.

The camera has been used continuously at high temperatures or a temperature warning is displayed: Turn the camera off and wait for it to cool down (a Turning the Camera On and Off).
Location data Location data are incorrect. The camera has been moved since location data were last updated.

Playback

Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom is unavailable. The pictures were created using RESIZE or with a different make or model of camera.
No sound in movie playback.

Playback volume is too low: Adjust playback volume (a SOUND SET-UP).

The microphone was obstructed: Hold the camera correctly during recording.

The speaker is obstructed: Hold the camera correctly during playback.

OFF is selected for SOUND & FLASH: Select ON (a SOUND & FLASH).
Selected pictures are not deleted. Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (a PROTECT).
File numbering is unexpectedly reset. The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover (a FRAME NO.).

Connections

Problem Solution
The monitor is blank.

The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (a HDMI Output).
No picture or sound on TV.

The camera is not properly connected: Connect the camera properly (a HDMI Output).

Input on the television is set to “TV”: Set input to “HDMI” (a HDMI Output).

The volume on the TV is too low: Use the controls on the television to adjust the volume (a HDMI Output).
The computer does not recognize the camera. Be sure the camera and computer are correctly connected (a Connecting to Computers via USB).
Cannot transfer pictures to computer. Use MyFinePix Studio to transfer pictures (a Connecting to Computers via USB).

Wireless Transfer

For additional information on troubleshooting wireless connections, visit:

a Digital Cameras FAQ

Problem Solution
Smartphone will not display pictures. Select ON for RESIZE IMAGE FOR SMARTPHONE H. Selecting OFF increases upload times for larger images; in addition, some phones may not display images over a certain size (a GENERAL SETTINGS).

Cannot connect to smartphone.

The camera is slow to connect or upload pictures to the smartphone.

Upload fails or is interrupted.

The smartphone is too far away: Move the devices closer (a Wireless Connections (Bluetooth®, Wireless LAN/Wi-Fi)).

Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or cordless phones (a Wireless Connections (Bluetooth®, Wireless LAN/Wi-Fi)).

The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again.

Cannot upload images.

There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult.

The image is a movie: Uploading movies takes some time. Movies intended for display on a smartphone or tablet should be recorded at a frame size of 1280×720 (HD) or smaller. For information on viewing the pictures on the camera, visit:

a FUJIFILM Camera Remote

The image was created on another device: The camera may not be able to upload images created on other devices.

Miscellaneous

Problem Solution
The camera is unresponsive.

Temporary camera malfunction: Remove and reinsert the battery (a Inserting the Battery and a Memory Card).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The camera is connected to a wireless LAN: End the connection.
The camera does not function as expected. Remove and reinsert the battery (a Inserting the Battery and a Memory Card). If the problem persists, contact your Fujifilm dealer.
No sound.

Adjust the volume (a SOUND SET-UP).

Select ON for SOUND & FLASH (a SOUND & FLASH).
Time and date stamps.

Time and date stamps are not correct: Set the camera clock (a Choosing a Different Language, DATE/TIME).

Time and date stamps appear on photographs: Time and date stamps cannot be deleted. To prevent stamps appearing on new photographs, select OFF for SAVE DATA SET-UP > DATE STAMP (a DATE STAMP).