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Troubleshooting

Consult the table below should you encounter problems using your camera. If you don't find the solution here, contact your local Fujifilm distributor.

Power and Battery

Problem Solution
The camera does not turn on.
  • The battery was not charged before first use: The battery is not charged at shipment. Charge the battery before first use (aCharging the Battery).
  • The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
  • The battery is inserted incorrectly: Reinsert in the correct orientation (aInserting the Battery).
  • The battery-chamber cover is not latched: Latch the battery-chamber cover (aInserting the Battery).
The monitor does not turn on. The monitor may not turn on if the camera is turned off and then on again very quickly. Keep the shutter button pressed halfway until the monitor activates.
The battery runs down quickly.
  • The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.
  • There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.
  • ON is selected for GAF/MF SETTING > PRE-AF: Turn PRE-AF off (aPRE-AF).
  • The battery has been charged many times: Select BATTERY AGE to view the battery age; if the battery is old, replace it with a new battery (aBATTERY AGE).
The camera turns off suddenly. The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
The camera does not turn off. The camera may be busy. Check the indicator lamp (aThe Indicator Lamp).
Charging does not start.
  • Make sure that the AC power adapter is correctly plugged in (aCharging the Battery).
  • Ensure that the plug adapter is correctly connected to the AC power adapter (aCharging the Battery).
  • The battery has not been recharged for an extended period: If the battery has not been charged for an extended period, charging will be disabled to ensure safety. Replace it with a new battery.
Charging does not start (USB).
Charging does not start (battery charger).
  • Insert the battery.
  • Reinsert the battery in the correct orientation.
  • The AC adapter is not correctly connected to the charger: Check that adapter is correctly connected to the charger.
Charging is slow. Charge the battery at room temperature.
The indicator lamp blinks, but the battery does not charge.
  • There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (aInserting the Battery).
  • The battery has been charged many times: Select BATTERY AGE to view the battery age; if the battery is old, replace it with a new battery (aBATTERY AGE). If the battery still fails to charge, contact your Fujifilm dealer (aAccessories from Fujifilm).
The power supply icon is not displayed. Confirm that POWER SUPPLY ON/COMM OFF is selected for USB POWER SUPPLY/COMM SETTING.
Problem Solution
Display is not in English. Select ENGLISH for DUSER SETTING > Qa (aChoosing a Different Language, aQa).

Shooting

Problem Solution
No picture is taken when the shutter button is pressed.
  • The memory card is full: Insert a new memory card or delete pictures (aInserting Memory Cards, aERASE).
  • The memory card is not formatted: Format the memory card in the camera (aFORMAT).
  • There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.
  • The memory card is damaged: Insert a new memory card (aInserting Memory Cards).
  • The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
  • The camera has turned off automatically: Turn the camera on (aTurning the Camera On and Off).
  • You are using a third-party mount adapter: Select ON for SHOOT WITHOUT LENS (aSHOOT WITHOUT LENS).
Mottling (“noise”) appears in the monitor or viewfinder when the shutter button is pressed halfway. Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus.
  • The subject is not suited to autofocus: Use focus lock or manual focus (aFocus/Exposure Lock).
  • The focus area is too small for the intended subject: Increase the size of the focus area by a couple of steps (aThe Focus-Point Display).
No face is detected.
  • The subject's face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (agFACE/EYE DETECTION SETTING).
  • The subject's face occupies only a small area of the frame: Change the composition so that the subject's face occupies a larger area of the frame (agFACE/EYE DETECTION SETTING).
  • The subject's face is turned away from the camera: Ask the subject to face the camera (agFACE/EYE DETECTION SETTING).
  • gFACE/EYE DETECTION SETTING is off: Turn gFACE/EYE DETECTION SETTING on (agFACE/EYE DETECTION SETTING).
  • The camera is tilted: Keep the camera level.
  • The subject's face is poorly lit: Shoot in better light.
No subject is detected.
  • The subject is partially hidden: Choose a vantage point where you can see as much of the subject as possible (aSUBJECT DETECTION SETTING).
  • The subject occupies only a small portion of the frame: Get closer to your subject so it occupies more of the frame (aSUBJECT DETECTION SETTING).
  • OFF is selected for SUBJECT DETECTION SETTING: Select SUBJECT DETECTION ON (aSUBJECT DETECTION SETTING).
  • The subject is poorly lit: Shoot in better light.
The flash does not fire.
  • The flash is disabled: Adjust settings (aFLASH FUNCTION SETTING).
  • The electronic shutter is enabled: Choose a SHUTTER TYPE that does not use the electronic shutter (aSHUTTER TYPE).
  • The battery is exhausted: Charge the battery or insert a fully-charged spare battery (aCharging the Battery).
  • The camera is in bracketing or continuous mode: Select single frame mode (aThe DRIVE Button).
The flash does not fully light the subject.
Pictures are blurred.
Pictures are mottled.

  • Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction. * Use pixel mapping (aPIXEL MAPPING).

    * X-rays, cosmic rays, and other forms of radiation interacting with the image sensor may cause bright spots of various colors such as white, red, and blue. Pixel mapping helps reduce the occurrence of such bright spots.

  • The camera has been used continuously at high temperatures: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, aTemperature warning).
  • A temperature warning is displayed: Turn the camera off and wait for it to cool down (aTurning the Camera On and Off, aTemperature warning).

Playback

Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom is unavailable. The pictures were created using RESIZE or with a different make or model of camera.
No sound in movie playback.
  • Playback volume is too low: Adjust playback volume (aPLAYBACK VOLUME).
  • The microphone was obstructed: Hold the camera correctly during recording.
  • The speaker is obstructed: Hold the camera correctly during playback.
Selected pictures are not deleted. Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied (aPROTECT).
Pictures remain after ERASE > ALL FRAMES is selected.
File numbering is unexpectedly reset. The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover(aFRAME NO.).

Wired Connections

Problem Solution
The monitor is blank. The camera is connected to a TV: Pictures will be displayed on the TV instead of in the camera monitor (aHDMI output).
Both the TV and camera monitor are blank. The display mode selected with the VIEW MODE button is EVF ONLY + E: Put your eye to the viewfinder. Use the VIEW MODE button to choose another display mode (aChoosing a Display Mode).
No picture or sound on TV.
  • The camera is not properly connected: Connect the camera properly (aHDMI output).
  • Input on the television is set to “TV”: Set input to “HDMI” (aHDMI output).
  • The volume on the TV is too low: Use the controls on the television to adjust the volume (aHDMI output).
The computer does not recognize the camera. Be sure the camera and computer are correctly connected (aConnecting the Camera and Computer).
FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera. Check camera settings. If the camera is connected via USB, be sure 5: USB RAW CONV./BACKUP RESTORE is chosen for SELECT CONNECTION SETTING (aRAW Processing, aSaving and Loading Settings).
Cannot connect to iPhones or iPads. POWER SUPPLY ON/COMM OFF is selected for USB POWER SUPPLY/COMM SETTING. Select POWER SUPPLY OFF/COMM ON when the camera is connected via a Lightning connection to a device that do not supply power (aFor Customers Using iOS).
Cannot connect to smartphone. Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aCopying Pictures to a Smartphone).

Wireless Transfer

For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ

Problem Solution

Cannot connect to smartphone.

The camera is slow to connect or upload pictures to the smartphone.

Upload fails or is interrupted.
Cannot upload images.
  • The smartphone is connected to another device: The smartphone and camera can connect to only one device at a time. End the connection and try again (aConnecting to Smartphones (Bluetooth)).
  • There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can make connection difficult (aConnecting to Smartphones (Bluetooth)).
  • The image was created on another device: The camera may not be able to upload images created on other devices.
  • The image is a movie: Uploading movies takes some time. In addition, smartphones may not accept upload of movies in formats they do not support.
Smartphone will not display pictures. Select ON for Bluetooth/SMARTPHONE SETTING > RESIZE IMAGE FOR SMARTPHONE. Selecting OFF increases upload times for larger images; in addition, some phones may not display images over a certain size (aRESIZE IMAGE FOR SMARTPHONE).

Remote Movie Recording

Problem Solution
The remote recording display does not appear in the browser.
  • The IP address is incorrect: Enter the correct IP address. Note that the IP address may change unexpectedly if automatic IP address assignment is enabled (aRemote Movie Recording Using a Web Browser).
  • The access point for the computer or tablet is not configured correctly: Be sure the access point for the computer or tablet is configured correctly (aRemote Movie Recording Using a Web Browser).
  • The camera is not on the same network as the computer or tablet: Be sure the camera is connected to the same local-area network (LAN) as the computer or tablet (aRemote Movie Recording Using a Web Browser).
  • The camera clock is not set to the correct date: Set the camera clock to the correct date (day, month, and year).
  • Delete the browser history and/or cache.
The browser is slow to update the view through the camera lens.
  • The connection is not high speed: Be sure both the camera and the computer or tablet are connected to the network via Ethernet or high-speed (e.g., 5 GHz) wireless.
  • The browser is configured to prioritize image quality over performance: Select real-time performance for “Display with Image quality priority/Real-time performance priority” in the browser remote recording menu (aRemote Recording Menu).
The browser does not display the same menus or other text as the camera. Automatic translation is enabled in the browser: Disable automatic translation.
The computer or tablet cannot connect to the camera via HTTPS.
  • The camera root certificate has not been installed on the computer or tablet: Install the camera root certificate on the computer or tablet (aConnecting via HTTPS).
  • The camera IP address has changed: The camera root certificate must be reinstalled on the computer or tablet each time the camera’s IP address changes.
The computer or tablet cannot connect to multiple cameras via HTTPS. Root certificates for some cameras have not been installed on the computer or tablet: Install root certificates for all cameras (aConnecting via HTTPS).
A second or subsequent camera cannot be connected from a QR code.

Miscellaneous

Problem Solution
The camera is unresponsive.
The camera does not function as expected. Remove and reinsert the battery (aInserting the Battery). If the problem persists, contact your Fujifilm dealer.
No sound. Adjust the volume (aSOUND SETTING).
Pressing the Q button does not display the quick menu. TTL-LOCK is active: End TTL-LOCK (aTTL-LOCK MODE).