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Power and Battery

Problem Solution
The camera does not turn on.

The zoom ring (ON/OFF switch) is not correctly rotated: Rotate the zoom ring to [OFF] and then rotate the zoom ring again to the point between 28 and 112.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery.

The battery is inserted incorrectly: Reinsert in the correct orientation.

The battery-chamber cover is not latched: Latch the battery-chamber cover.

The camera was turned on immediately after having been turned off: Press the shutter button halfway.

The battery runs down quickly.

The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.

[HIGH PERFORMANCE] is selected for [POWER MANAGEMENT]: Select [POWER SAVE] to reduce the drain on the battery.

is selected for shooting mode: Select mode to reduce the drain on the battery.

[TRACKING] is selected for [AF MODE]: Select a different AF mode

[C] is selected for focus mode: Select a different focus mode.

The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery.

The camera turns off suddenly.

The zoom ring (ON/OFF switch) is not correctly rotated: Rotate the zoom ring to [OFF] and then rotate the zoom ring again to the point between 28 and 112.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery.

The camera has entered sleep mode: Press the shutter button halfway.

Problem Solution
Menus and displays are not in English. Select [ENGLISH] for [].

Shooting

Problem Solution
No picture is taken when the shutter button is pressed.

Memory is full: Insert a new memory card or delete pictures.

Memory is not formatted: Format the memory card or internal memory.

There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.

The memory card is damaged: Insert a new memory card.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery.

The camera has turned off automatically: Turn the camera on.

The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off.

The LCD monitor goes dark after shooting. The LCD monitor may darken while the flash charges. Wait for the flash to charge.
The camera does not focus.

The subject is close to the camera: Select macro mode.

The subject is far away from the camera: Cancel macro mode.

The subject is not suited to autofocus: Use focus lock.

Macro mode is not available. Choose a different shooting mode.
Intelligent Face Detection is not available.

Intelligent Face Detection is not available in the current shooting mode: Choose a different shooting mode.

No face is detected.

The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions.

The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame.

The subject’s head is tilted or horizontal: Ask the subject to hold their head straight.

The camera is tilted: Keep the camera level.

The subject’s face is poorly lit: Shoot in bright light.

Wrong subject is selected. The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face detection off and frame the picture using focus lock.
The flash does not fire.

The flash is not available in the current shooting mode: Choose a different shooting mode.

The camera is in super macro or continuous shooting mode: Turn super macro and continuous shooting modes off.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery.

The camera is in silent mode: Turn silent mode off.

The flash is not raised: Raise the flash.

Some flash modes are not available.

The desired flash mode is not available in the current shooting mode: Choose a different shooting mode.

The camera is in silent mode: Turn silent mode off.

The flash does not fully light the subject.

The subject is not in range of the flash: Position the subject in range of the flash.

The flash window is obstructed: Hold the camera correctly.

Fast shutter speed selected: Choose a slower shutter speed.

Pictures are blurred.

The lens is dirty: Clean the lens.

The lens is blocked: Keep objects away from the lens.

is displayed during shooting and the focus frame is displayed in red: Check focus before shooting.

Pictures are mottled.

A slow shutter speed is selected at high temperatures: This is normal and does not indicated a malfunction.

The camera has been used continuously at high temperatures or a temperature warning is displayed: Turn the camera off and wait for it to cool down.

The viewfinder display is not clear.

Diopter adjustment is not adjusted correctly: Slide the diopter adjustment control up and down until the viewfinder display is in sharp focus.

Sounds made by the camera are recorded with movies.

The focus mode selector is set to [C]. Select a different focus mode.

Intelligent Face Detection is on: Turn Intelligent Face Detection off.

Playback

Problem Solution
Pictures are grainy. The pictures were taken with a different make or model of camera.
Playback zoom unavailable. The picture has been saved at , or is from another make or model of camera.
No sound in movie playback.

The camera is in silent mode: Turn silent mode off.

Playback volume is too low: Adjust playback volume.

The microphone was obstructed: Hold the camera correctly during recording.

The speaker is obstructed: Hold the camera correctly during playback.

Selected pictures are not deleted. Some of the pictures selected for deletion are protected. Remove protection using the device with which it was originally applied.
File numbering is unexpectedly reset. The battery-chamber cover was opened while the camera was on. Turn the camera off before opening the battery-chamber cover.

Connections/Miscellaneous

Problem Solution
No picture or sound.

The camera is not properly connected: Connect the camera properly.

Input on the television is set to “TV”: Set input to “HDMI”.

The volume on the TV is too low: Adjust the volume.

The computer does not recognize the camera. Be sure the camera and computer are correctly connected.
Can not transfer RAW or JPEG files to computer. Use the bundled software to transfer pictures.
Pictures can not be printed.

The camera is not properly connected: Connect the camera correctly.

The printer is off: Turn the printer on.

Only one copy is printed/the date is not printed. The printer is not PictBridge compatible.
The camera is unresponsive.

Temporary camera malfunction: Remove and reinsert the battery.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery.

The camera does not function as expected. Remove and reinsert the battery. If the problem persists, contact your FUJIFILM dealer.
No sound. Turn silent mode off.