Consult the table below should you encounter problems using your camera. If you don’t find the solution here, contact your local Fujifilm distributor.
|The computer does not recognize the camera.
|Be sure the camera and computer are correctly connected (aConnecting the Camera and Computer).
|FUJIFILM X RAW STUDIO or FUJIFILM X Acquire fails to correctly detect the camera.
|Check camera settings. If the camera is connected via USB, be sure 5: USB RAW CONV./BACKUP RESTORE is chosen for SELECT CONNECTION SETTING (aRAW Processing, aSaving and Loading Settings).
|Cannot connect to iPhones or iPads.
|POWER SUPPLY ON/COMM OFF is selected for USB POWER SUPPLY/COMM SETTING. Select POWER SUPPLY OFF/COMM ON when the camera is connected via a Lightning connection to a device that do not supply power (aFor Customers Using iOS).
|Cannot connect to smartphone.
|Confirm that the camera is correctly connected: The procedure for connecting the camera varies with the type of connector with which the smartphone is equipped (aCopying Pictures to a Smartphone).
For additional information on troubleshooting wireless connections, visit:
aDigital Cameras FAQ
Cannot connect to smartphone.
The camera is slow to connect or upload pictures to the smartphone.
Upload fails or is interrupted.
|Cannot upload images.
|Smartphone will not display pictures.
|Select ON for Bluetooth/SMARTPHONE SETTING > RESIZE IMAGE FOR SMARTPHONE. Selecting OFF increases upload times for larger images; in addition, some phones may not display images over a certain size (aRESIZE IMAGE FOR SMARTPHONE).
Remote Movie Recording
|The remote recording display does not appear in the browser.
|The browser is slow to update the view through the camera lens.
|The browser does not display the same menus or other text as the camera.
|Automatic translation is enabled in the browser: Disable automatic translation.
|The computer or tablet cannot connect to the camera via HTTPS.
|The computer or tablet cannot connect to multiple cameras via HTTPS.
|Root certificates for some cameras have not been installed on the computer or tablet: Install root certificates for all cameras (aConnecting via HTTPS).
|A second or subsequent camera cannot be connected from a QR code.