Enter a search term and click .

Errors

If a C or B icon appears in the display or if the camera and file transmitter cannot connect, select INFORMATION > ERROR DESCRIPTION in the network/USB setting menu to view the error and then take the appropriate action.

Error Solution
FILE TRANSMITTER IS NOT ATTACHED The file transmitter is not correctly attached: Re-attach the file transmitter.
PLEASE INSERT BATTERIES INTO CAMERA AND FILE TRANSMITTER TO USE FILE TRANSMITTER
  • There is no battery in the camera: Insert the battery in the camera.
  • The camera battery is exhausted: Insert a fully-charged battery.
  • There is no battery in the file transmitter: Insert the battery in the file transmitter.
  • The file transmitter battery is exhausted: Insert a fully-charged battery.
  • The battery tray is not securely closed: Securely close the battery tray.
STARTING UP FILE TRANSMITTER Try again later.
FILE TRANSMITTER IS NOT CONNECTED TO NETWORK VIA ETHERNET CABLE The wired LAN (Ethernet) cable is not connected:Connect the wired LAN (Ethernet) cable.
FILE TRANSMITTER IS NOT CONNECTED TO NETWORK VIA USB SMARTPHONE TETHERING
  • The smartphone is not connected to the file transmitter via USB: Connect the smartphone to the file transmitter’s USB connector.
  • Smartphone USB tethering settings require adjustment: Adjust USB tethering settings on the smartphone.
FILE TRANSMITTER IS NOT CONNECTED TO NETWORK VIA WIRELESS LAN
  • No connection to access point: Confirm that the access point is on, verify its settings and IP address, and check that there are no obstructions blocking its signal. If necessary, move the camera closer to the access point.
  • Camera settings have not been correctly adjusted for connection to the access point: Check that the password, encryption type, and SSID match those chosen for the access point.
IP ADDRESS CANNOT BE ASSIGNED BY DHCP SERVER OR THERE IS AN ISSUE WITH IP ADDRESS SETTING PLEASE CHECK SETTINGS
  • No DHCP server: If there is no DHCP server on the network, enter the IP address and other information manually.
  • The DHCP server is down: Contact the network administrator.
CANNOT REACH FTP SERVER OR COMMUNICATE WITH FTP SERVER PLEASE CHECK SETTINGS
  • Duplicate IP address: Change the camera IP address to ensure that it does not duplicate the address of any other device on the network.
  • Invalid IP address: If the network includes a DHCP server, select auto address allocation. If IP addresses are assigned manually, check that the IP address is correct.
  • The DNS server address is incorrect: If you configured the DNS address manually, be sure the information you entered is correct.
  • FTP server settings are incorrect: Check that the server type, server address, port number, and proxy settings are correct.
  • The FTP server is down: Contact the network administrator.
LOGIN TO FTP SERVER HAS FAILED Incorrect user name or password: Check that you have supplied the correct user name and password.
CANNOT TRANSFER OR SAVE FILES TO FTP SERVER
  • FTP server permissions are configured incorrectly: Check that you have write access to the FTP server.
  • The FTP server is full: Check the amount of free storage space remaining on the FTP server.
CA ROOT CERTIFICATE IS INVALID The root certificate has expired: After confirming that the camera clock is set to the correct time and date, load an updated CA root certificate.
Frame.io DISCONNECTED
  • The Frame.io server may be down: Check that the Frame.io server is up.
  • The camera clock is not set to the correct time and date: Set the camera clock.
  • Turn the camera off and then on again.
  • Contact the network administrator.
UNEXPECTED ERROR HAS OCCURRED
  • Turn the camera off and then on again.
  • Contact the network administrator.